Automotive Flying Doctor (Diagnostic Technician)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issue s

.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and delive r first-time-right repai r

s.
What you’ll

• do:Support dealerships and repaire rs on-site and remot
• elyDiagnose and resol ve complex electrical, electronic, and drivability fau
• ltsUse OEM tools (e. g. wiTECH, Diag BOX) for diagnostics, flashing, and parameterizat
• ionIdenti fy root cau ses using wiring diagrams and technical documentat
• ionSupport bo th individual cases and wider technical issues across fle
• etsCreate cle ar technical reports and case upda
• tesCoach technicians and provi de hands-on guida
• nceFeed recurring issues into continuous improvem

ent
What you br

• ing:Strong experience in automotive diagnostics / technical support / workshop or field ser
• viceProven ability to fix complex electrical/electronic fa
• ultsHands-on use of OEM diagnostic t
• oolsConfidence read ing wiring diagrams and technical documenta
• tionExperience working with workshops, engineering, or technical t
• eamsAbility to support and guide technic
• iansPrefe rred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support backgr

ound
Technical know

• ledgeModern vehicle syst ems: powertrain, ADAS, body electr
• onicsNetwo rks: CAN / LIN / Fl
• exRayDiagnostic meth ods: root cause analysis, guided diagnostics, fla

shing
La

• nguageWorking proficiency in English required (written and s

poken)
Additional infor

• mation:CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi, Li
• vello 2RAL .