Auction Operations & Fulfillment Specialist Intern

CharityStars is seeking a highly organized, resourceful, and hands-on Auction Operations & Fulfilment Specialist Intern to join our Logistics and Operations Department. This crucial role is the operational backbone of our auction process, managing the entire lifecycle of a physical auction item from arrival and photography to digital auction creation and final delivery to the winner.

This internship is ideal for someone eager to gain comprehensive experience in e-commerce logistics, digital asset management, and non-profit operations.

Key Responsibilities

You will be responsible for managing the end-to-end operational flow of auction items, ensuring efficiency, accuracy, and high quality at every step.

1. Item Logistics & Receiving

• Coordinate the secure receipt and logging of all incoming auction items (e.g., memorabilia, experience vouchers, high-value goods).
• Perform initial quality checks and detailed inventory documentation of each item upon arrival, noting condition, authenticity, and required assets.
• Organize and store items safely and systematically within the warehouse/storage area, maintaining a real-time inventory tracking system.

2. Digital Asset Creation (Photography)

• Take high-quality, professional photographs of physical items following CharityStars' brand and e-commerce standards.
• Edit and resize images as needed using basic photo editing software to ensure they are optimised for the online platform.
• Organise and tag digital files accurately for seamless hand-off to the Auction Creation team.

3. Auction Building & Content Support

• Utilise the in-house content management system (CMS) to build the digital auction pages , uploading photos, entering item descriptions, and setting auction parameters.
• Ensure all auction listings are accurate, visually compelling, and adhere to internal branding and compliance guidelines.

4. Packaging and Shipment Fulfilment

• Manage the post-auction fulfilment process, including preparing items for shipment to the winning bidder.
• Professionally package items securely to prevent damage during transit, selecting the appropriate packaging materials.
• Coordinate shipment with various domestic and international carriers, preparing all necessary shipping labels, insurance, and customs documentation.
• Maintain accurate fulfilment records and communicate tracking information promptly to the Customer Service team.

Qualifications and Skills

We are looking for a highly disciplined, detail-oriented individual who is comfortable with both hands-on physical tasks and digital administrative work.

Required:

• Fluency in both English and Italian is mandatory (written and verbal) to facilitate communication with international partners and internal teams.
• Exceptional organisational skills, a high level of accuracy, and meticulous attention to detail.
• Proficiency in Google Workspace or similar.
• Experience or strong ability to learn basic digital photography and image editing techniques.
• Must be physically able to handle, package, and manoeuvre a variety of different-sized items.

Desirable:

• Experience with domestic and international shipping logistics (e.g., using DHL, FedEx).
• A strong interest in the non-profit sector and a desire to contribute to fundraising success.

What We Offer

• Direct, end-to-end operational experience in e-commerce and high-value asset logistics.
• Exposure to international fulfilment processes and unique auction item handling.
• The opportunity to see the direct results of your work in charity auctions.
• A collaborative and supportive team environment within a mission-driven organisation.