ASSISTANT STORE MANAGER_RETAIL

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.
A chic and relaxed luxury.

The role of Assistant Manager is an essential part of the store function.
Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.

The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.
As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building a store environment that nurtures creativity and employees development.


Be a brand ambassador and embrace the brand Selling Ceremony
Drive sales: you coach your team in delivering exceptional and personalised customer experience
Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
You are constantly present on the shop floor and fully available to look after customers needs
Be able to build customer loyalty, understand customer relationship management
Be knowledgeable of the collection and the brand iconic pieces

Be a brand ambassador and embrace the brand Selling Ceremony
Support the development of the team and store KPIs
Be proactive in developing your team skills and brand/product knowledge
Operations :
Drive sales: Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
Have an awareness of the loss prevention procedures in store and communicate these to the team
Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
Answer calls promptly and efficiently, with a pleasant and welcoming manner
Commercial & Merchandising :
Be commercial in everything you do !
Manage the VM guidelines implementation and train your team on all VM aspects & standards
Ensure the shop floor and the windows standards are impeccably maintained
Human resources :
Support the recruitment for the store with the manager
Train and develop the team with a development plan that emphasizes their skills
Follow the training progress of the new employees
Identify the team members with growth potential and set up plans to develop their skills
Understands how to deliver and coach luxurious customer experience
Show passion about the luxury retail and interest in fashion and retail market trends

Required qualities :
Sense of the responsibilities and of the priorities of the store
Personal data

Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process.
You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.