Assistant Store Director

WHAT YOU WILL DO

Business development

• Analyze the business, propose to Store Director action plans to reach qualitative and quantitative objectives, improve results, and support key business strategies.
• Constantly review along with Store Director the sales and KPI performance of the store.
• Support the Store Director in preparing periodical reporting on competitors, products, and potential opportunities.
• Analyze sell-through and liaise regularly with the different divisions on product availability and market trends to maximize productivity.

Team Management

• Support the Store Director in following up with every team member on their monthly and yearly objectives to develop behavior, performance, and capabilities.
• Contribute to creating and fostering a dynamic environment, enhancing team spirit, promoting teamwork, and maintaining harmonious staff relations.
• Motivate the team and build positive morale to drive results through accountability and celebrating successes.
• Coordinate and ensure staff follow company guidelines and are held accountable for achieving set goals.
• Assist in providing effective training and coaching, and in‑store follow‑up after trainings delivered on brand, products, operations, and soft skills.
• Participate in the daily and weekly in‑store briefings to motivate, set objectives, and demonstrate how to reach them.
• Assist with onboarding of new staff, ensuring they are groomed, inviting, professional, and knowledgeable on product and related company information.
• Support the Store Director in training and development of staff.

Client Management

• Ensure superior customer service standards, through constant follow‑up with the team, to deliver the Versace experience.
• Act as a brand ambassador and build relationships with Versace clients, engaging in customer interactions.
• Encourage team members to focus on the desired customer experience during a Versace visit.
• Develop and expand the customer base by capitalizing on high‑profile clientele and sales.
• Monitor the team on managing their customer database, ensuring long‑term relationships and maximizing sales opportunities.
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients.
• Support the organization of in‑store and promotional events, liaising with merchandising and PR teams.

Operations

• Ensure that the stock and backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting, etc.).
• Ensure optimum shrinkage results by enforcing security measures and maintaining consistent accuracy in inventory levels.
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set‑up.

YOU’LL NEED TO HAVE

• 1–3 years’ experience in retail management—luxury experience preferred.
• Bachelor’s degree in Fashion or Business preferred.
• Full understanding of specialty retail and store operations.
• Computer skills, including operation of retail point‑of‑sale system, Word, Excel, and e‑mail.
• Strong interpersonal skills, ability to maintain long‑term relationships with clients, and understanding of market needs and changes.
• Good team‑management skills, with the potential to develop people personally and professionally.
• Confidence, organizational skills, critical thinking, and problem‑solving skills.
• Exceptional verbal and written communication skills.
• Ability to thrive within a high‑paced environment, multitask with ease while maintaining a balance of daily responsibilities.
• A positive and constructive approach, sales‑focused with the ability to take ownership.

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results.
• A well‑connected individual with a strong ability to engage.
• Elevated customer service skills; a true fashion expert with a passion for sales.
• A positive, outgoing, high‑energy personality able to thrive within a high‑paced environment.

Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.