Assistant Spa Manager

Overview

Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal.”

This 5-star luxury hotel, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience—from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.

Responsibilities

• Support the SPA Manager in overseeing daily operations of the spa, including treatment rooms, wellness areas, relaxation lounges, and retail.
• Lead, train, and develop a high-performing team of therapists, receptionists, and wellness professionals.
• Ensure all spa services are delivered with the highest level of professionalism, care, and attention to detail.
• Develop and update treatment menus and wellness programs in collaboration with leading brands and therapists.
• Directly perform treatments in cabin, when necessary
• Monitor guest satisfaction and respond effectively to feedback and special requests.
• Manage spa inventory, retail sales, and vendor relationships to ensure quality and profitability.
• Ensure strict adherence to hygiene, safety, and health regulations.
• Collaborate with Marketing and Sales Central Team to promote spa packages, seasonal offers, and membership programs.
• Keep up to date with industry trends and implement innovative concepts to enhance the spa experience.