Assistant Head Concierge - Splendido, A Belmond Hotel Portofino

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for an

Assistant Head Concierge

for the season to join our Concierge team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.

He/she is passionate about service and willing to grow professionally.

Main duties & responsibilities:

Assist the Head Concierge in overseeing the daily operations

Provide guidance and support to the team to ensure service excellence

Welcome guests warmly and professionally, assisting them with inquiries, reservations, transportation, and other needs

Maintain an in-depth knowledge of hotel services, local attractions, restaurants, and events

Maintain accurate and up-to-date records of guest requests and preferences

Collaborate with other hotel departments to ensure a seamless guest experience

Anticipate Guests' needs and handle Guests' complaints

Requirements

At least 2 years of experience in the same role in luxury hotels;

Fluent in Italian and English. A third Language is required;

High standards of service;

Knowledge of Microsoft Office package;

Good communication skills.

Benefits

We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Assistant Head Concierge

Start date: June 2026 to End date: November 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;

Monthly gross salary + separate payslip for 13°,14° and TFR;

Welfare incentive based on quality goals;

Accomodation;

Bus ticket as benefit for the contract period;

Staff cantine;

Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976.Its portfolio extends across 24 countries with46remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.

#J-18808-Ljbffr