Artificial Intelligence Engineer

Company: Spoki

Location: San Vito dei Normanni, Italy (Hybrid)

every 6 weeks of remote we require one week on-site presence at our San Vito dei Normanni (BR)

Salary Range: €35,000 - €55,000

Introduction Spoki

We are a fast-growing startup, a tech company, and a team of passionate individuals redefining how businesses communicate with their customers.

At Spoki, we are revolutionizing customer engagement by building innovative solutions in Conversational Commerce. Our technology empowers companies to optimize marketing, sales, and support through seamless, efficient, and personalized communications — all via the channel people use and trust the most: WhatsApp.

Our mission is clear: help millions of businesses thrive worldwide by delivering exceptional customer experiences powered by advanced technologies, including artificial intelligence.

We Are Hiring: Artificial Intelligence Engineer

We are seeking an experienced AI Engineer to lead the design, development, and implementation of AI-driven systems at Spoki.

In this role, you will be at the cutting edge of innovation, creating intelligent solutions that harness WhatsApp as the main channel for hyper-personalized communications, sentiment analysis, conversational flows, and automated decision-making.

If you’re ready to push technological boundaries, build impactful AI solutions, and transform the way businesses engage with their customers, Spoki is the place for you.

Key Responsibilities

• Adopt & Develop AI Solutions
• Evaluate and implement the most suitable AI platforms and tools to support Conversational Commerce needs, prioritizing cost-effectiveness, scalability, and fast deployment.
• AI Agents & Intent Recognition
• Build and deploy advanced AI-driven agents to accurately detect user intent, manage conversational flows, and deliver personalized responses across text, audio, and image.
• Sentiment Analysis & Dynamic Flows
• Combine real-time sentiment analysis with adaptive flows to personalize interactions, increasing customer satisfaction and conversion rates.
• Conversational Commerce (cCommerce)
• Turn WhatsApp into a powerful commerce channel by integrating product recommendations, payments, and streamlined customer journeys.
• Collaboration & Integrations
• Work closely with product, design, and development teams to ensure AI systems integrate seamlessly with existing APIs and platforms.
• Innovation Leadership
• Stay ahead of industry trends, drive the AI strategy, and champion a lean, experimentation-driven approach, fostering a culture of innovation and continuous learning.
• Scalability & Security
• Ensure AI systems are secure (EU regulations), efficient, and scalable, capable of managing high traffic volumes while remaining cost-optimized.
• Startup Mentality
• Proactive, lean, and passionate about emerging technologies.

Required Qualification

• 3+ years of experience in AI software development, with a strong record of delivering impactful solutions.
• Databases:
• Strong knowledge of SQL and NoSQL databases (e.g., PostgreSQL, Firestore, DynamoDB, ...)
• Expertise in Vector Databases (e.g., Milvus, FAISS)
• Programming Languages:
• Proficient in Python, Golang (nice-to-have)
• AI & LLM:
• Prompt Engineering (instruction tuning, chain-of-thought design, multi-shot prompts)
• Fine-Tuning Techniques (LoRA, full model fine-tuning) (nice-to-have)
• Retrieval-Augmented Generation (RAG) architecture design
• Experience with embeddings, vector search, and knowledge retrieval systems
• Real-time sentiment analysis and automated flow adaptation
• Architecture & System Design:
• Event-Driven and Distributed Systems
• Microservices and Scalable Architectures
• Asynchronous Processing and Real-Time Data Handling
• Frameworks & Tools:
• AI & LLM Frameworks: MCP, LangChain, LangGraph, Agent tracing frameworks
• Web Frameworks: FastAPI, Django
• ORM & Testing: SQLAlchemy, Pytest
• Cloud & Storage: AWS, GCP, S3
• Task Queues & Event-Driven Systems: Celery, Dramatiq, AWS SQS, Redis (for caching and as a message broker)
• Other Tools: OpenAI APIs, transcription services, image data extraction

What we offer

• Be the lead AI innovator in a company set for global growth.
• Work with an international, passionate, supportive, young and talented team dedicated to excellence.
• Gear up with the latest Apple MacBook Pro.
• Meal vouchers to fuel your day.
• Permanent and full-time contract.
• Regular team-building events and celebrations.
• Access to cutting-edge technologies and resources to stay at the forefront of data engineering and analytics.
• Salary Range: €35,000 - €55,000