Artificial Intelligence Engineer

Company:  Spoki

Location:  San Vito dei Normanni, Italy (Hybrid)

every 6 weeks of remote we require one week on-site presence at our San Vito dei Normanni (BR)

Salary Range:  €35,000 - €55,000

Introduction Spoki

We are a fast-growing startup, a tech company, and a team of passionate individuals redefining how businesses communicate with their customers.

At Spoki , we are revolutionizing customer engagement  by building innovative solutions in Conversational Commerce . Our technology empowers companies to optimize marketing, sales, and support through seamless, efficient, and personalized communications — all via the channel people use and trust the most: WhatsApp .

Our mission is clear: help millions of businesses thrive worldwide  by delivering exceptional customer experiences powered by advanced technologies, including artificial intelligence .

We Are Hiring: Artificial Intelligence Engineer

We are seeking an experienced AI Engineer  to lead the design, development, and implementation of AI-driven systems at Spoki.

In this role, you will be at the cutting edge of innovation, creating intelligent solutions that harness WhatsApp as the main channel for hyper-personalized communications, sentiment analysis, conversational flows, and automated decision-making .

If you’re ready to push technological boundaries, build impactful AI solutions, and transform the way businesses engage with their customers, Spoki is the place for you .

Key Responsibilities

• Adopt & Develop AI Solutions
• Evaluate and implement the most suitable AI platforms and tools to support Conversational Commerce needs, prioritizing cost-effectiveness, scalability, and fast deployment .
• AI Agents & Intent Recognition
• Build and deploy advanced AI-driven agents to accurately detect user intent, manage conversational flows, and deliver personalized responses across text, audio, and image .
• Sentiment Analysis & Dynamic Flows
• Combine real-time sentiment analysis with adaptive flows to personalize interactions, increasing customer satisfaction and conversion rates .
• Conversational Commerce (cCommerce)
• Turn WhatsApp into a powerful commerce channel  by integrating product recommendations, payments, and streamlined customer journeys.
• Collaboration & Integrations
• Work closely with product, design, and development teams to ensure AI systems integrate seamlessly with existing APIs and platforms .
• Innovation Leadership
• Stay ahead of industry trends, drive the AI strategy , and champion a lean, experimentation-driven approach, fostering a culture of innovation and continuous learning .
• Scalability & Security
• Ensure AI systems are secure (EU regulations), efficient, and scalable , capable of managing high traffic volumes while remaining cost-optimized.
• Startup Mentality
• Proactive, lean, and passionate about emerging technologies.

Required Qualification

• 3+ years of experience in AI software development, with a strong record of delivering impactful solutions.
• Databases:
• Strong knowledge of SQL  and NoSQL  databases (e.g., PostgreSQL, Firestore, DynamoDB, …)
• Expertise in Vector Databases  (e.g., Milvus, FAISS)
• Programming Languages:
• Proficient in Python,  Golang (nice-to-have)
• AI & LLM :
• Prompt Engineering  (instruction tuning, chain-of-thought design, multi-shot prompts)
• Fine-Tuning Techniques  (LoRA, full model fine-tuning) (nice-to-have)
• Retrieval-Augmented Generation (RAG)  architecture design
• Experience with embeddings , vector search , and knowledge retrieval systems
• Real-time sentiment analysis  and automated flow adaptation
• Architecture & System Design:
• Event-Driven and Distributed Systems
• Microservices and Scalable Architectures
• Asynchronous Processing and Real-Time Data Handling
• Frameworks & Tools:
• AI & LLM Frameworks:  MCP, LangChain, LangGraph, Agent tracing frameworks
• Web Frameworks:  FastAPI, Django
• ORM & Testing:  SQLAlchemy, Pytest
• Cloud & Storage:  AWS, GCP, S3
• Task Queues & Event-Driven Systems:  Celery, Dramatiq, AWS SQS, Redis (for caching and as a message broker)
• Other Tools:  OpenAI APIs, transcription services, image data extraction

What we offer

• Be the lead AI innovator  in a company set for global growth.
• Work with an international, passionate, supportive, young and talented team dedicated to excellence.
• Gear up with the latest Apple MacBook Pro.
• Meal vouchers to fuel your day.
• Permanent and full-time contract.
• Regular team-building events and celebrations.
• Access to cutting-edge technologies and resources to stay at the forefront of data engineering and analytics.
• Salary Range:  €35,000 - €55,000