Area Manager ICQA (Inventory Control and Quality Assurance)

Area Manager ICQA (Inventory Control and Quality Assurance)

We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession!

Key job responsibilities include:

• Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
• Conduct shift planning and forecasting, alongside assigning and directing work
• Oversee projects to streamline processes, increase quality and optimize productivity
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience
• Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers

A day in the life: You'll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem solve operations. Your day typically starts with a team huddle, where you'll review previous shift performance, set daily goals, and address any ongoing issues.

About The Team: The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers.

Basic Qualifications:

• A degree from an accredited university or equivalent experience in operations management
• Relevant experience in performing data analysis and understanding data sets and tools
• Proficient in the local language and English, both spoken and written
• Advanced MS Office suite user, especially Excel
• Previous experience leading teams

Preferred Qualifications:

• A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex and ambiguous environment
• Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management
• Proven ability to influence peers or stakeholders, with varying levels of seniority, within Ops organization
• A focused problem-solver and self-starter, with the ability to multi-task and prioritize in a complex environment
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.