Air export Supervisor
Descrizione dell'offerta
Air export Supervisor
KWE Italy is looking for a Senior Air Export Supervisor.
Job profile:
- Oversee and ensure complete processing of air shipments from pickup to arrival at destination, maintaining high standards of accuracy and timeliness.
- Provide regular status updates and operational information to clients; escalate and resolve complex issues.
- Lead and support the sales team in rate negotiations and preparation of competitive quotes.
- Deliver excellent customer service; act as primary escalation point for client inquiries, concerns and complaints, with special attention to key assigned accounts.
- Supervise and mentor team members; coordinate workload and participate in proactive initiatives to achieve departmental and company goals.
- Develop and maintain strong relationships with airlines; lead negotiations and manage service agreements as required.
- Prepare and validate accurate monthly operational and performance reports for management and customers.
- Oversee booking of shipments and organization of loading plans; ensure operational efficiency and resource allocation.
- Ensure full compliance with customs regulations and internal compliance policies; implement corrective actions when necessary.
- Maintain direct contact and coordination with clients, KWE offices and destination correspondents; ensure clear communication across stakeholders.
- Take full ownership of the shipment lifecycle, including quality checks, exception handling and final invoicing; drive continuous improvement in processes and KPIs.
Desired qualifications (suggested)
- Experience in airfreight operations and team supervision.
- Strong negotiation, communication and customer-service skills.
- Knowledge of customs compliance and air cargo documentation.
- Ability to manage multiple priorities and lead a small team.
Key Qualifications:
- At least 6-8 years of experience in the air export department at international freight forwarding companies.
- Good attitude and good overall character
- Fluent English , both written and spoken, which will be assessed during the interview.
- Good proficiency in the MS Office suite.