AI Tech Product Specialist

Europ Assistance Italia is one of the world's leading insurance companies in the assistance sector : it specializes in offering insurance coverage, including direct assistance benefits, in the areas of travel, health, car, home and family in response to a wide variety of daily needs and also in emergencies.

Our motto “you live, we care ” inspires every activity: we strive to make Clients' lives easier every day.

To support the acceleration of AI & Digital Transformation across the Mediterranean Region, Europ Assistance is looking for an AI Technology Product Specialist .

Reporting to the Regional AI Manager and working closely with Group AI teams and local business and IT stakeholders in Italy, Spain and Portugal , you will contribute to the design, development and rollout of AI-driven solutions .

This role is ideal for a hands-on, technically curious professional who wants to grow in applied AI, automation and GenAI within a complex, international environment.

What you will do:

AI Solution Development & Support

• Contribute to the development and configuration of AI solutions , including chatbots, copilots, automation workflows and data-driven use cases.
• Support prototyping and testing activities , helping transform business ideas into working proofs of concept.
• Assist in the industrialization and deployment of AI solutions on the Group AI Platform.

Collaboration with Business & IT

• Work with regional business teams to understand processes and operational needs .
• Support Group AI roles in requirements analysis, documentation and solution design .
• Collaborate with IT, Security and Infrastructure teams to ensure solutions are secure, compliant and production-ready .

AI Operations & Continuous Improvement

• Monitor solution performance and KPIs, contributing to continuous improvement and optimization .
• Support troubleshooting and minor enhancements after go-live.
• Contribute to knowledge sharing , documentation and best practices across the Mediterranean Region.
• Stay up to date on GenAI, LLMs and automation technologies .
• Participate in internal AI communities, pilots and experimentation initiatives.
• Gradually grow autonomy and responsibility on assigned use cases.

Who you are:

• Hands-on and curious: You enjoy learning by doing and experimenting with new technologies.
• Collaborative: You work well in cross-functional and multicultural teams.
• Structured and reliable: You pay attention to quality, documentation and follow-through.
• International mindset: Comfortable working in English in a regional context.

Your professional toolkit:

Education:

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science or related fields.

Experience:

• 1–3 years of experience in software development, data, automation or AI-related roles.
• Initial exposure to AI, machine learning or GenAI projects is a strong plus.

Technical skills:

• Working knowledge with LLMs and GenAI concepts (e.g. GPT-based solutions).
• Familiarity of Python and data libraries (e.g. Pandas, NumPy).
• Basic experience with cloud environments (Azure and/or AWS).

Low-code & tools:

• Exposure to Microsoft Power Platform (Power Automate, Copilot Studio) is a plus.
• Interest in dashboards and KPI tracking (e.g. Power BI).

Languages:

• English: professional working proficiency (B2 or higher) .
• Spanish is a plus.
• Be part of a growing AI & Automation journey in a global insurance & assistance group.
• Gain hands-on experience on real, production AI use cases .
• Work in a regional, international context , close to business operations.
• Grow technically and professionally toward more senior AI or Product roles.

What We Offer:

• Hybrid, agile and flexible work model
• Ongoing training available through extensive training catalogs on our learning platforms
• Processes focused on the identification and development of Talents.
• Access to preventive medical examinations and psychological wellness programs.
• Welfare Package.
• Meal vouchers for both in-person and remote days.
• Discounts on our policies, from travel to mobility, so you are always protected!

If the activity sparked your interest and you see yourself within this role, please do not hesitate to contact us. We are waiting for your application!

Interested persons can send their application with authorization according to d.lgs. 196/2003. The search respects legislative decree 198/2006 and is open to candidates of any orientation or expression of gender, sexual orientation, age, ethnicity and religious belief. This announcement is designed with diversity and inclusiveness in mind.

In case the open positions in our Careers section are not in line with your search, you can always send your unsolicited application to the link:

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