AI-Driven Head of Customer Experience & Growth

A leading SaaS company in Italy is seeking a Head of Customer Experience to build and scale their Customer Success and Support functions. The role focuses on transforming Customer Experience into a competitive advantage and a revenue driver. Ideal candidates will have over 5 years in Customer Success within SaaS or fintech, with strong analytical abilities and a hands-on approach to leadership. This position offers a unique opportunity to create impactful processes that foster growth and retention.
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