Agentforce Specialist - AI Solutions

Sopra Steria, a major Tech player in Europe with 50,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. In 2024, the Group generated revenues of €5,8 billion.
With approximately 1,200 employees and a 2024 revenue of €104,8 million, Sopra Steria operates in the Italian market through its offices in Assago (MI), Rome, Collecchio (PR), Padua, Ariano Irpino (AV), and Pozzuoli (NA).

The world is how we shape it

If you want to shape the future with us by working onimportant projects forprestigious Clients and you recognize yourself in the profile, accept the challenge and apply! We are looking for:

Agentforce Specialist - AI Solutions

YOUR ROLE:

We are looking for an Agentforce Specialist to join our team and contribute to the design and implementation of AI-powered solutions leveraging Agentic AI and Einstein Generative AI. You will play a key role in building intelligent agents, managing flows and prompts, and integrating AI within Salesforce and Data Cloud environments.

Key responsibilities include:

• Designing, developing, and deploying Agentforce-based solutions
• Creating agents, flows, topics, and actions
• Using the Agent Builder to manage and deliver Agentic AI solutions
• Creating and managing prompts in Prompt Builder aligned with Agentic AI and Einstein Generative AI best practices
• Leveraging SKU Agentforce for Service to support Customer Care and ticket management
• Develop and integrate agents into external websites
• Working with structured and unstructured data in Salesforce Data Cloud
• Leading the technical aspects of AI projects and mentoring junior team members
• Collaborating with developers and business analysts to understand AI requirements

YOUR PROFILE:

• Minimum of 6 months hands-on experience with Agentforce , which is considered sufficient given the technology’s recent introduction to the market
• Solid background as a Salesforce Developer is essential, with practical experience in Apex, LWC, and Salesforce Flow
• Technical skills required:
• Agentic AI Gen
• Salesforce Service Cloud
• Salesforce Data Cloud
• Apex
• Degree in a STEM field
• Good command of the English language
• Strong communication and collaboration skills
• Problem-solving mindset, sense of responsibility, autonomy, and a team-oriented approach

Nice to have:

• Agentforce Specialist Certification
• Salesforce Data Cloud Certification
• The Champion, Innovator and Legend Agentblazer path will be a plus
• Familiarity with other Salesforce modules

OUR OFFER

We offer you the opportunity to work in adynamic environment , onnational and international projects , allowing you to continuously expand your knowledge anddevelop your skills .
If you want to give your career a boost and join aleading IT services company in Europe and in continuous growth, send us your CV!
The place of work Assago (MI) with the opportunity to join the smart-working agreement according to our company policy. However, availability to travel nationally and internationally is required.