AfterSales Senior Manager

Our valued client is a solid multinational company with over 8,000 employees worldwide, a leader in its sector, known for the production and sale of durable machinery, instrumental devices and related spare parts, with more than 8,000 employees and a turnover exceeding 1 billion.

Location: Northwest Milan (1
day of remote work per week)

Indicative package:
€65,000/€75,000 + MBO + company car

Responsibilities

MAIN
ACTIVITIES AND RESPONSIBILITIES

The Aftersales & Service
Manager will develop & execute the Service business while being responsible
for the Profit Center and all its resources.

•
Responsible for the Aftersales & Service
activities of the company in the Italian market

•
Measure performance and efficiency
based on KPIs

•
Ensure the execution of the Service activities and projects
in the company

•
Responsible for the approval of
technical suppliers

•
Support to branches

•
Monitor turnover of Service and spare
part sales

•
Ensure a high level of customer
satisfaction

•
Control of internal costs and
warranties

•
Pricing of service contracts

Your Profile

SKILLS AND REQUIREMENTS

•
Minimum of 6 years of relevant
professional experience in industrial sectors with a focus on the technical
department

•
Expertise in rentals and maintenance
contracts (knowledge of service costs, etc.)

•
Prior work experience in team
management

•
Must have ability to train and
motivate proving very good with communicational skills

•
Passionate and hard worker

•
Manage complexity and work volume,
problem solver

•
Target and results oriented

•
Customer centricity

•
Strategic thinking and acting

•
Bachelor's degree in engineering or
economies

•
Proficient with MS Office

•
Knowledge of CRM system

•
Advanced in English oral and written

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