After-Sales Technical Support White Goods

After-sales technical support White Goods

Rome, Italy

Company overview

Founded in China in 1969, Hisense is now a large global leader, with two publicly traded companies – Hisense Electric and Hisense Kelon Electrical – and the owner of 5 brands: Hisense, Kelon, Ronshen, Toshiba and Gorenje. Building on the four cardinal principles of "Technology, Quality, Integrity and Responsibility", Hisense has achieved more than 50 years of success in consumer electronics (where it ranks as the third largest TV manufacturer in the world), home appliances, telecommunications and the thermo-hydraulic sector, with numerous branches in constant growth on all markets.

Job Overview

The resource will be inserted in the Service Department and will be responsible for all after‑sales service support activities related to Hisense White Goods products and solutions in Italy.

Main responsibilities and duties

• Co-operation in the management and development of the Service Network WG and SDA
• Technical‑support to the Service network on solutions WG and SDA
• Co-operation in the control of the activities and related costs of the Service Network
• Organization of training for service networks
• Support in the management of meetings with R&D and in the organization of technical seminars and product training
• Support Sales team in training of dealer and installer in case of technical seminars and product training
• Management of technical documentation and Service bulletin
• Support on‑site to Service Network

Requirements required

• At least 3 years of industry experience as a Service technical support
• Preferable knowledge of the WG and SDA product and market
• Strong interpersonal and communication skills
• Proficient in Microsoft Office Suite
• Language skills: Native Italian and good English proficiency

What’s in it for you

• Gross annual salary (RAL): €35,000 – €45,000, commensurate with experience
• Variable bonus scheme
• Meal vouchers (ticket restaurant)
• Smart working: 1 day per week
• International working environment
• Professional growth and development opportunities

Work Location

Milan