After Sales Service Specialist

ZACMI, a historic Parma-based company now part of a major American group, builds machinery for the food and pet food industries.

To expand its workforce, it is seeking a motivated and detail-oriented After Market Specialist to join its team. In this role, he/she will support our After Market office by managing customer requests, coordinating with internal departments, and ensuring a high-quality service experience after the sale.

Responsibilities

• Handle customer inquiries and provide timely support for after-sales services.
• Manage spare parts orders, quotations, and related documentation.
• Collaborate with technical, logistics, and sales teams to ensure customer satisfaction.
• Build long-term relationships with clients by offering proactive and reliable support.
• Maintain a proactive approach when dealing with customers to anticipate their needs and provide effective solutions.

Qualifications

• Previous experience (3-5 years) in After Market / Customer Service / Sales Support.
• A diploma or degree in Languages are considered a plus.
• English Proficiency and fluency - 1 or 2 additional languages are a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent interpersonal and communications skills;
  verbally, written, face-to-face and over the phone with customers and co-workers.
• Strong organizational skills, problem-solving attitude and ability to work in a dynamic environment.
• Availability to travel when required.

Required Skills

• Previous experience (3-5 years) in After Market / Customer Service / Sales Support.
• A diploma or degree in Languages are considered a plus.
• English Proficiency and fluency - 1 or 2 additional languages are a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent interpersonal and communications skills;
  verbally, written, face-to-face and over the phone with customers and co-workers.
• Strong organizational skills, problem-solving attitude and ability to work in a dynamic environment.
• Availability to travel when required.

Permanent contract as per the CCNL Metalmeccanici - Industria, with Compensation and Level commensurate with experience.

This offer is open to both genders, in accordance with Laws no. 903/77 and no. 125/91

Pursuant to Art. 13 of Regulation (EU) 2016/679 (GDPR), the personal data provided during the application process will be processed exclusively for personnel selection purposes.