After Sales Service Specialist

The After Sales Claims & Administration Specialist is responsible for providing support for handling complaints and for activating the guarantee process for Italian Market in V&B Group. She or He analyzes opportunities for operational improvements and implements solutions accordingly with the business needs

MAIN RESPONSIBILITIES:

• Activate and manage the warranty process through the mail tools like Salesforce, Office suite;
• Propose her/himself as an integrated consulting service to internal and external customers;
• Manage and resolve the complaints and all issues related to end users, distributors and installers;
• Manage technical issues proposing the best solution for customers and the company
• Maintain reports and implement actions to improve KPIs and keep track of them by using the right tools;
• Provide accurate, valid, and complete service to the customers;
• Build sustainable relationships of trust through open and interactive communication both internally and externally;
• Keep informed concerning V&B and Ideal Standard warranty process and products
• Manage all back office activities related to the role.

REQUIREMENTS AND SKILLS:

• Experience in After Sales and Customer service support
• Preferred familiar with Salesforce and SAP systems and the main tools of Office
• Sensitivity to client service.

Soft Skills:

• Excellent communication and problem-solving skills;
• Ability to work in a fast-paced environment;
• Strong interpersonal skills, building effective relationships internally and externally;
• Organized and methodical;
• Ability to multitask, prioritize and manage time effectively.