After Sales Regional Service Representative - Southern Italy

About the role

As the Regional After Sales Representative – Passenger Cars, He/She is responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region.

He/She supports the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. He/She plays an important role in developing, implementing, and maintaining service products and After Sales propositions. He/She ensures that service procedures are carried out correctly and perform all necessary administrative tasks.

This role reports directly to the Aftersales Manager in Italy.

Location

Southern Italy

Key responsibilities

• Support the dealer network, focusing on high quality and mutual satisfaction, and act as the BYD after-sales contact person. Ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business.

• Ensure implementation and follow-up of all BYD aftersales commercial policies and after-sales standards.

• Monitor the dealer aftersales business plan and the development of all after-sales activities to achieve BYD P&A and service qualitative and quantitative objectives.

• Secure the quality of the service network through timely training, tooling, and other supportive materials. In collaboration with BYD HQ, create, implement, and ensure regular performance reporting.

• Introduce BYD Aftersales Service IT systems/platforms, and ensure deployment in each dealer and service shop.

• Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country.

• Assist dealer after-sales management in creating the best customer satisfaction and after-sales experience processes (NPS from service).

• Support and communicate with BYD spare parts team/warehouse, technical support, and warranty teams regarding critical issue handling, quality investigations, and training.

• Integrate the Aftersales area within the overall business scope of BYD in Italy, proactively aligning and coordinating with Sales, Marketing, Dealer Network Development, Product Management, Training, and other relevant departments.

Profile

• Bachelor’s or Master’s degree, or equivalent level acquired through education or work experience.

• 3+ years of experience in a similar role in automotive / e-mobility within an importer or OEM.

• Excellent written and verbal communication skills in Italian and English (mandatory). Chinese is a plus.

• High attention to detail, strong time management, resilience and target focus. Proficiency in PowerPoint and presentation skills.

• Willingness to travel frequently within the territory and abroad (including potential trips to China), approximately 25% of the time.

We Offer

• Competitive remuneration based on performance and experience.
• Health Insurance (Metasalute) and Meal Vouchers.
• Department and company-wide team-building events.
• A unique opportunity to contribute to the European transition to Zero Emissions transportation and the de-carbonization of the economy.