After Sales Account Manager (Service Dept.)

We are looking for a highly motivated, goal-oriented Account Manager to join the Service and After-Sales team of Stevanato Group's Engineering BU.

The successful candidate will:

Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.

Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.

Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization

Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions

Serve as lead point of contact for all customer's service requests and queries.

Monitor market trends to identify and seize commercial opportunities for the Group.

Manage function's budget in line with business objectives/guidelines

Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.

TECHNICAL COMPETENCES:

Market and Industry understanding and in-depth knowledge of key consumers and segments

Customers and Prospects products and processes understanding

Key Account Planning and Project Management

Customer Service and CRM Management

Analysis and Reporting: methodologies, techniques, tools and applications

Budget management

IT Tools: use of company tools and applications (ERP, Office, etc.)

SKILLS AND EXPERIENCE:

+3 years of experiences in a commercial role preferably in the customer service and after sales department

English language proficiency is essential for the role (at least B2).

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