Administrator - Desk Side Services, AMT Asset Management Software

Job description:
Key ResponsibilitiesSkills required: -

· Hands on experience with O365 tools like Outlook, MS-TEAMS, OneDrive and OneNote

· Hand-on experience in configuring laptop/desktop for end-users.

· Hands -on experience in upgrading windows OS, installing patches and updating drivers

· VIP support experience

· Ability to understand networking concepts and support network team

· Demonstrate skills in supporting printers in an enterprise environment

· Experience in supporting large TEAMS meeting

· Experience in supporting Townhalls

· Hands on experience in using imaging laptops/desktops

· Ability to use remote desktop support tools.

· Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops and to solve common issues.

· Basic knowledge on SharePoint and share drives

· Hands-on experience in using ServiceNow

· Hands on experience in supporting Video conferencing devices.

· Working knowledge on Microsoft Active Directory.

· Hands on experience in using Microsoft OS (Windows 10⁄11 )and o365 suite

· Hands on experience with installation of desktop software.

· Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.

· Safely move equipment point to point using wheeled carts.

· Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

· Ability to communicate fluently in Englis & local language

· Strong customer service skills.

· Strong troubleshooting skills.

· Disciplined and systematic problem-solving skills required.