ACS Front Desk Administrative Assistant

Position Summary

The ACS Front Desk Administrative Assistant provides first-point-of-contact customer service for Army Community Services (ACS). This role delivers professional administrative, scheduling, and customer support to Soldiers, Families, DoD Civilians, and community members.

Essential Duties and Responsibilities

• Greet and assist walk-in and telephonic customers in a courteous and professional manner
• Identify customer needs and refer clients to appropriate ACS offices or installation agencies
• Maintain the Client Tracking System (CTS) by recording daily customer interactions
• Maintain and update the ACS master calendar, including classroom and facility reservations
• Maintain daily customer sign-in sheets and archive records monthly
• Ensure confidentiality and professionalism in all customer interactions
• Submit required reports and archived documentation in accordance with COR guidance

Qualifications

• High School Diploma or equivalent
• Minimum two (2) years of experience in administrative support or customer service
• Proficiency in Microsoft Office and Windows-based systems
• Ability to work in a multicultural environment
• Strong interpersonal and organizational skills

Security Requirements

• Ability to obtain U.S. installation access
• Favorable background check required
• Completion of required Army-mandated trainings (AT Level I, OPSEC, iWATCH, etc.)