Account Optimization Manager (Hotels)

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high‑value clients across 140 source markets. Tech‑driven with a customer‑first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch.

Our people—Team HBX Group—are the heart of the company, encouraged every day to move fast, dream big, and make the difference . We believe that our unique combination of tech + data + people sets us apart.

Job summary

Working as part of a high‑performing, collaborative commercial team, the Account Optimization Manager will continually enhance the competitiveness and availability of the product across an assigned portfolio of hotels. The role focuses on optimizing commercial performance by driving availability, rates, offers, and overall product quality through strong supplier management and data‑driven decision making.

Key Responsibilities

• Renegotiate contracting conditions with hotel suppliers to maximize availability, promotional offers, best available rates, and optimal loading.
• Ensure full and accurate application of commercial conditions in the system, leveraging a high level of system expertise.
• Apply targeted optimization actions on the product, setting the right priorities based on insights from company dashboards and performance data.
• Continuously monitor product performance and react quickly to commercial opportunities or risks.
• Proactively manage daily contact with assigned hotel suppliers to strengthen relationships and drive performance.
• Obtain new offers and additional availability, ensuring they are directly loaded into the system by suppliers.
• Partner closely with the Contracting Manager to ensure high-quality collaboration.
• Share information, strategies, and performance insights to drive efficiency, alignment, and strong commercial outcomes.

Skills & Experience

• Strong commercial mindset with experience in account management, optimization, or contracting environments.
• Proven ability to negotiate and influence suppliers to achieve improved commercial terms.
• High level of comfort working with data, dashboards, and performance metrics to drive decisions.
• Excellent stakeholder management and communication skills, both internal and external.
• Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment.
• Strong system aptitude and attention to detail.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected.

Join us and be part of a team where equal opportunities truly make a difference.