Account Manager - Travel

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast‑moving, tech‑driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. THE MISSION We are looking for a motivated Account Manager Travel to create long‑term, trusting relationships with our merchant partners in the Italian Travel industry (Tour Operators, Transportation, Accommodation, Experiences). The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross‑selling of additional services. Additionally, the Account Manager will be responsible for collecting, analysing, preparing, and reporting key data points. Key Responsibilities

Retain and grow your portfolio by leading sales calls, business reviews, and recurring check‑ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio; Maximise account value by systematically identifying opportunities for product upselling and the cross‑selling of Scalapay’s ecosystem of services; Manage the Go‑Live of your assigned portfolio, assisting the sales team in reducing time‑to‑market and negotiating the best setting with the merchant; Optimise integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option; Provide consultancy to our merchants on how to optimise revenue and marketing, leveraging Scalapay Value Proposition and your knowledge; Manage co‑marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team; Use data analysis to spot business opportunities and present custom sales presentations with relevant findings and research; Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion; Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager; Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services; Support your team and the overall strategy to continue positioning Scalapay as the pioneer in Buy Now, Pay Later for Travel; Meet your merchants face‑to‑face regularly via on‑site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role); Keep up to date with everything cool happening in the industry; think of yourself as the expert for innovation in the travel industry;

Minimum Qualifications

Strong business acumen; Proven ability to grow partnerships; Proven experience in upselling and cross selling to maximise Merchants portfolios Total Transaction Volume; Excellent communication skills; proactive, organised and data‑driven profile; Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines; Proficiency in Italian, and English is a must; If you speak MEDDIC, it’s a plus; 2/3 years experience in account management and/or business consultant, preferably in the Travel industry, it’s a plus.

Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance. #J-18808-Ljbffr