Account Manager – Torino

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data‑led growth strategies, we take on big challenges that move the business forward.

We’re looking for an Account Manager to join our Torino team. In this role, you’ll help us lead our partner restaurants' growth by acting as a strategic consultant, using data‑driven insights and industry knowledge to maximise their success on our platform.

What You’ll Be Doing

You’ll be joining the Italian Account Management team. We are a passionate, dynamic group of team players focused on offering premium consultancy to our top brands by collaborating across marketing, operations, and product departments.

Here’s what your day‑to‑day might look like:

• Strategic Relationship Management: Oversee a portfolio of restaurant brands, building lasting partnerships and acting as the primary point of contact for the network in the Torino region.
• Performance Analysis: Monitor and analyse portfolio performance metrics, sharing data‑led insights with partners to identify growth opportunities and improve satisfaction.
• Commercial Negotiation: Negotiate contract terms and conditions to align with company goals, improving financial performance and our Consumer Value Proposition (CVP).
• Strategic Planning: Develop and execute portfolio strategies to increase market share and loyalty, impacting both absolute performance and relative financial metrics.
• P&L Oversight: Manage and control the perimeter P&L, identifying potential financial risks and unlocking new revenue opportunities.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Commercial Experience: Significant experience (at least 3 years) in account management or sales, with a proven ability to build and maintain long‑term professional relationships.
• Financial Acumen: Strong understanding of P&L management and the ability to apply financial data to commercial decision‑making.
• Negotiation Skills: Proven ability to lead complex negotiations and secure favourable terms that support business growth and supply quality.
• Technical Proficiency: Experience using CRM tools and project management applications to guide best practices and maintain operational excellence.
• Market Knowledge: A strong understanding of the Horeca, restaurant, or food market sectors; professional fluency in English is also a significant plus.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real‑world problems in a three‑sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

• Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture Collaborative, values‑driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Food

• Free Deliveroo Plus subscription (or equivalent)
• While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods

Work Life

• Flexible working hours and location flexibility
• Competitive Parental Leave Policy
• Work‑from‑home kit
• Employee Assistance Programme
• Roolearn platform, giving you access to content from leading L&D providers
• Employee Resource Groups including Women in Tech, Roo‑LGBTQ+, Racial Equity and more

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Equity

• We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success

Health & Wellness

• Headspace membership
• Gym or fitness membership
• Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

Time to Recharge

• Annual leave and public holidays (increases with tenure)
• One paid day off each year to volunteer or support a charity of your choice

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.

If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!