Account Manager Swine &Poultry (Lombardia)

Account Manager Swine & Poultry (Lombardia) (AM SW)

Location: Lombardy, Italy

Job Purpose

The purpose of this field-based position is to sell designated product lines to an agreed portfolio of customers, veterinary practices. The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity. This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines.

Assigned Territory

Lombardia

Core Responsibilities

Planning

• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
• Develop and maintain account plans in collaboration with Veterinarians, and ABMs
• Ensure customer information and call reports are continuously updated through CRM system
• Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model
• Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets

Relationships

• Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans
• Implement bespoke customer solutions utilizing all available resources including products, value add services, Veterinarians and Business Consultants
• Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas

Call Activity

• Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers
• Ensure clear and specific objectives exist for each individual call
• Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model
• Proactively identify customer opportunities and capitalize on them
• Co‑ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing
• Accurately record call activity in the CRM system, in line with company guidance
• Ensure clear and timely follow up plan is in place and actioned

Compliance

• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise
• Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders
• Manage allocated customer support budget with tight control to avoid overspends

Key Skills

• Exceptional sales ability
• Strong communication, influencing skills
• Builds successful and effective relationships
• Knows their stuff – able to retain and recall product information to a detailed level
• A strong focus on planning, and a balance of tactical planning with day-to-day operational requirements
• Ability to work independently
• Drive and resilience, demonstrated with a persistent, never give up attitude
• Confidence, likability and an authoritative personality
• Stakeholder management – effective at using stakeholders as resources

Training & Qualifications

• Scientific background ideally (veterinary or related) or background in economics and specialization in pharma, vet industry
• IT literate. Able to use standard business software and communication tools
• Current passport and valid driving licence

Experience

• Field sales representative
• Employee in animal health industry or a related industry
• Employee in a customer facing role

Trevel Requirements

High frequency of travel within designated region, and within Italy.