Account Manager - Grocery & Retail

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Our Account Management team oversees the relationship with Grocery and Retail strategic partners. As Deliveroo continues to grow, we become a major revenue channel for grocers - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to guide our partner's growth. The AMs are a passionate, dynamic group of team players that work well together with other departments...and of course, they\'re fun and great at building relationships!

Overview

As an account manager, you will responsible for:

• Manage a portfolio of Deliveroo\'s important grocery and retail partners, including high sales volume drivers and global grocery brands
• Build and maintain strong, long-term relationships with partners
• Understand partners\' business goals and challenges to provide strategic guidance and support
• Work with other departments (Marketing, Operations, Corporate, and Customer Service) to guide new plans and problem solutions
• Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo
• Drive revenue growth through upselling, cross-selling, and identifying new business opportunities
• Collaborate with internal teams to develop and implement customised solutions to meet partners\' needs, including Marketing, Operations, Corporate, and Customer Service
• Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner

Requirements

• At least 3 years experience in commercial roles, experience in retail/FMCG, or other /high-growth companies
• Knowledge of the food retail industry
• Experience creating long-term relationships
• Must be fluent in English
• Demonstrate competency using tools and related program management applications to apply best practice

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don\'t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Benefits

• Competitive and comprehensive compensation and benefits package

Food

• Free Deliveroo Plus subscription (or equivalent)
• While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods

Work Life

• Flexible working hours and location flexibility
• Competitive Parental Leave Policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform, giving you access to content from leading L\&D providers
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Equity

• We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success

• Headspace membership
• Gym or fitness membership
• Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

Time to recharge

• Annual leave and public holidays (increases with tenure)
• One paid day off each year to volunteer or support a charity of your choice

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