Account Manager - Florence

Role Description You will be supporting the Local Partner Services team in Florence. You will be responsible for informing and consulting its accommodation partners regarding their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

Key Job Responsibilities and Duties

Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;

Responsible for maintaining a strong relationship with the accommodation partners (e.g., visiting accommodations, contacting on a regular basis);

Act on leads, partner feedback and information on competitor activity;

Translate statistics and insights about Booking.com’s competitors as well as local market knowledge into relevant actions;

Provide trainings to accommodations about the online reservation systems;

Support partner events by organizing Booking.com events and webinars, and participating in external events and trade fairs representing the company.

Role Qualifications and Requirements

Significant experience in a relevant account management/sales/business development function

Proficient in spoken and written English and Italian

Affinity or experience within e-commerce and/or hotel, travel sales industry

Proactive, with a sense of responsibility and can work independently

Accurate, strong analytical skills and an eye for detail

A team player, self‑motivated, flexible and open to change

Driver’s license

Availability to travel up to 50% of your time

Benefits & Perks - Global Impact, Personal Relevance

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

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