Account Director Management

Responsibilities

• Customer Focus: Manage and optimize the overall customer experience.
• Effective Selling: Collaborate with regional partners to upsell using solutions-oriented, systematic approach.
• Account Management: Effectively manage accounts, generate short-term results while holding a long-term perspective.
• Knowledge and Application of Software Solution Set: Identify solutions that best meet customers' business needs and position them appropriately.
• Customer Success: Maximize renewals, proactively contact accounts to ensure product adoption and customer satisfaction.

Skills & Competencies

• Align solutions to customer priorities and re-frame customers' view of their business.
• Engage customers by linking their business priorities to the company's value proposition.
• Incorporate economic drivers: Understand customers' business, macro‑ and micro‑economic trends, industry trends, and use this knowledge to drive land‑and‑expand opportunities.
• Establish value before ROI/financial terms: Qualify and quantify the impact of maintaining the status quo or pursuing competitor solutions.
• Drive momentum: Advance the purchase decision without rushing the customer.
• Speak the native language of the assigned territory.

Experience

• Bachelor’s degree and 8+ years of related experience; post‑graduate coursework may be desirable. Alternatively, Master’s degree and 6+ years of related experience, or PhD and 3+ years of related experience.

Broadcom is proud to be an equal‑opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.