Accommodation Manager
Descrizione dell'offerta
EXCITING TIMES JOIN US!
Role: Accommodation Manager (PBSA) at brand new student accommodation La Corte
As Accommodation Manager you are responsible for ensuring our accommodation meets the needs of our residents and guests
Location: La Corte, Parma, Italy
Reporting to: General Manager
Purpose of the role
The Accommodation Manager is responsible for the smooth day-to-day operation of the student residence.
The aim is to create a safe, welcoming and vibrant community for students, while ensuring economic objectives (occupancy, turnover) and compliance with local Italian regulations.
Responsibilities
1.Operational Management & Compliance
- ensure the smooth running of accommodation facilities, including the safety and wellbeing of residents and guests
- liaise with other departments within the organisation, such as finance, and relevant external agencies
- coordinate repairs and maintenance of the facilities
- inspect the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary
- supervise the work of cleaning staff and ensure standards are maintained
- get involved in the building and refurbishment of the accommodation.
2.Resident Experience & Community Building
- develop and build positive relationships with residents, tenants and guests
- be first point of contact for residents in case of inquiries or complaints to ensure a high level of satisfaction and service
- make sure adequate security for the building is provided
- organise community events and social activities to promote the integration of international and local students
3.Occupancy & Rental Management
- control a budget and finances, manage stock levels and order supplies
- maximise occupancy level by supporting local marketing and sales activities
- manage social media platforms and cooperations
- manage lease/service agreements in accordance with the Italian tenancy law (e.g. student-specific contracts)
4.Team Leadership & Finances
- train and motivate the on-site team (reception/front of house, housekeeping, facility management, external staff)
- monitor on-time rent payments
- be responsible for the budget for operating expenses (OPEX) and prepare monthly reports for the management
Requirements profile
People management is a major part of your job.
As an accommodation manager you are required to supervise staff employed directly (in-house team) and by contractors (housekeeping, FM)
When managing staff, you'll need to:
- recruit and train new members
- make sure staff are aware of policies and procedures
- plan staff rotas and cover duty roster slots
- facilitate staff development
- deal with any HR-related issues and ensure health and safety processes are followed by all staff.
Working hours
You'll work around 40 hours per week, although you may be expected to work more than this during peak time (end of AY turn over).
Shift work and irregular hours with early starts and late finishes are common.
You may also need to work at weekends and bank holidays if necessary.
However it may be possible to work remotely at times depending on staffing and occupational level.
Skills
You'll need to have/be:
- strong communication skills
- excellent customer service skills
- a high degree of empathy for the target group of students
- fluent in Italian and English (for communicating with international students and local authorities)
- the ability to motivate people, delegate tasks and work as part of a team
- IT skills and familiarity with databases and spreadsheets for data analysis
- confident at handling property management systems (PMS) and MS Office
- financial planning and budget management skills
- supervisory/leadership skills
- the ability to remain diplomatic and pleasant, think on your feet and remain calm in any crisis
- flexibility and adaptability with good organisational skills
- the ability to work under pressure and to solve problems
- attention to detail and accuracy
- a sense of humour and plenty of energy and stamina
- knowledge of relevant policies and procedures (such as contract law, housing or employment law, health and safety, cleanliness practices and waste management) is an advantage.
Work experience
You'll need experience, particularly in hospitality, facilities management or property management.
Knowledge and experience of service departments, such as restaurant, bar, kitchen, reception and conference facilities, can be useful too.
Supervisory or team leader experience is positive to demonstrate your managerial capabilities.
A degree is not particularly essential for the role of accommodation manager, as relevant experience, skills and attributes are generally more important than qualifications.
Benefits
- Competitive salary with annual discretionary bonus for achievable KPIs
- 5 weeks' annual leave
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you!