| 105727 | CUSTOMER EXCELLENCE PROFESSIONAL |

Presentation overview Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector

Job Title : CUSTOMER EXCELLENCE PROFESSIONA LYou will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs

. Core company valu esQuality and Precisi onSustainability and Social Responsibili tyHonesty, Transparency and Integri

ty Organizational struct ureReport to the Team Mana

ger Key responsibili tiesCoordinating integrated service processes from order entry to on-time delivery and order fulfil mentMonitoring and posting customer orders received via EDI, TecCom and other chan nelsManaging the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and custo mersActing as main interface to service providers and carriers, including delivery coordination and invoice appr ovalDelivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery n otesOrganizing labelling activities and work or dersMonitoring storage performance regarding age, quality, quantity, costs and effici encyPlanning material requirements and managing packaging and decoration materials in line with purchasing proce ssesEnsuring achievement of defined KPIs (e.g. on-time quantity fill, claim managem ent)Supporting customer satisfaction through effective claim manage mentMaintaining master data, including label management and Bill of Material upd atesSupporting continuous improvement and cost-saving proj ectsCreating purchase orders for the Customer Excellence team (e.g. carriers, service providers, suppl ies)Archiving and maintaining documents in accordance with internal requirements (

RIM) Career development opportun itiesIn the medium to long term, there may be opportunities to leverage the resource within the Group’s comp

anies Hard SkillsCompleted apprenticeship, secondary education second stage or a similar degree in logistics, sales or administ rationSeveral years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international envir onmentExperience in the automotive industry is an adv antageStrong analytical skills combined with excellent self- and time-management abi litiesHigh awareness of external and strategic influences such as legislation, fuel costs and environmental requir ementsSensitivity and understanding of dangerous goods shi pmentsAdvanced proficiency in SAP and Microsoft Office applic ationsStrong communication skills with the ability to collaborate effectively with various stakeh oldersFluency in English and Italian, both in spoken and w

ritten Soft SkillsP lanningForward-t hinkingProblem solvingT

eamwork Contract co nd itions• Work

location: Bres ci a (BS)• Working hours and work-life

balance: 9.00-13.00 e 14.00-18.00 - 2 days/week Remote W orking• Contr act type: Permanent Contract• Gross Annua l Salary: The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates’ qualifications and experience competing for the positionGAL: 36.000€ -

45.000€

Candidates of all genders (Law 903/77) are invited to read the privacy notice at

(Articles 13 and 14, EU Regulation 679/2016) published on the website

Etjca S.p.A. (Ministry Authorization No. 1309-SG dated 2

3/02/2005)