Transportation Specialist, CO team

Overview

NOC (Network Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies such as NA, India and EU. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from FCs to carrier hubs. When exceptions occur, NOC resolves issues and informs all stakeholders. NOC also analyzes trends in network exceptions to automate processes or propose changes to streamline operations, involving network monitoring and significant data analysis. NOC aims to sustain the smooth functioning of Amazon transportation and its ability to serve customers on time. Within NOC, AMZL CO (Amazon Logistics Central Operations) focuses on driving quality at lower cost through standard work and centralized management of the network. Central Operations (CO) supports daily planning and execution affecting Delivery Station (DS) operations across AMZL and EDSP/XPT networks. CO aims to standardize processes, implement programmatic interventions and automations to improve planning, scheduling and routing, reduce costs and free up time for station operators. CO covers functional areas with global parity: Central Allocation, Centralized Routing and Scheduling (CRS), CO Systems Management (COSM), Driver Support (CO DS), and channel support for DSP, Flex and Hub DP including account and payment management. The MARCOPOLO program (global standardization and knowledge sharing) guides this evolution, with a vision to build a global Center of Excellence by delivering Last Mile Central Operations services to NA, EU and RoW marketplaces over the next three years.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at NOC facilitates flow of information between stakeholders (Trans Carriers/Hubs/Warehouses) and resolves issues impacting customer experience and business continuity. The role spans two verticals – Inbound and Outbound operations. Inbound ensures timely pickup and delivery to FCs; Outbound ensures trucks depart FCs to deliver customer orders as promised. The specialist researches and resolves issues in real time, analyzes data to identify trends, and drives customer experience without compromising on time. A basic understanding of logistics and clear written and spoken communication are required, with the ability to ideate process improvements and drive them to completion.

Location

We are open to hiring candidates to work out of Hyderabad and require presence in the office five days a week.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Ability to pull data from numerous databases (Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysis.
• Develop and/or understand performance metrics to drive business results.
• Scope out business and functional requirements for Amazon technology teams who create and enhance software systems and tools used by NOC.
• Assess the business impact of trends and make data-informed decisions.
• Escalate problems or data variances to the relevant owners and teams and follow through on resolutions.
• Work within various time constraints to meet critical business needs while tracking activities performed.
• Communicate findings clearly, including weekly narratives of variances to goals, in review forums.

Qualifications

Basic Qualifications

• Bachelor’s degree in a quantitative/technical field such as computer science, engineering, or statistics.

Preferred Qualifications

• Experience with Excel.

EEO and Accommodation

Amazon is an equal opportunity employer and provides workplace accommodations or adjustments during the application and hiring process if needed. For more information, visit amazon.jobs accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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