Technical Support Expert - Labelling (W/M/D)

Technical Support Expert – Labelling (W/M/D)

Join to apply for the Technical Support Expert – Labelling (W/M/D) role at Sidel .

Contract Type: Permanent
Country: ITALY
Location: Mantova

Your opportunity: Sidel is looking for a Labelling Technical Support Expert Mechanical who will be part of the Product Support Back Office Team in Mantova and report to the Q&TS Manager. The main function is to secure the operational follow‑up and technical support of all Labellers and associated trade equipment on the mechanical side. The expert may also be asked to validate internally and externally the introduction of modifications and variants of new products in the portfolio.

Your Mission

In this role, you will play a key part in supporting the operational follow‑up and technical excellence of all Labellers (both SSC and stand‑alone configurations) and their associated mechanical trade equipment. You’ll be responsible for ensuring the technical support and follow‑up for these systems, helping to maintain high performance and reliability across our installed base.

Your Responsibilities

• Provide expert technical support for all Labellers and their mechanical trade equipment.
• Secure ongoing operational follow‑up across the full product scope.
• Support the validation of modifications and product variants, both internally and externally, for new additions to the Labelling product portfolio.
• Coordinate with other relevant teams to ensure smooth and aligned product updates.
• Take ownership of Root Cause Analysis (RCA) following issue resolution.
• Drive and support recovery plans and corrective actions, working in close interaction with other departments.

Your Profile

• Secure troubleshooting on Labelling and associated trade equipment.
• Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities.
• Execute Recovery and Corrective Actions on Labellers equipment issues, supporting the consequent plan.
• Secure the application of retrofits on the Labelling products installed base, where necessary.
• Participate in L3/L4 equipment FAT (workshop) & installation, start‑up, validation, commissioning, and services (onsite).
• Support Regional Product Support during start‑up and commissioning of L3/L4 Labeller equipment.
• Intervention on site in case of technical issues that require specific recovery and corrective actions & troubleshooting.
• Improve personal competences on SSC, labeller, and trade associated equipment in addition to line equipment’s.
• Support in the workshop L4 prototype internal qualification (run‑off, assembly, test).
• Support onsite for external qualification of product modifications and variants.
• Move in zones to reinforce expertise, analysis and communication within Q&TS teams.

Level of Education and Languages

• Education: Degree in Mechanical Engineering and/or Technical professional qualification.
• Language requirements: Fluency in English is a must‐have; French and Spanish will be a plus; a good level of Italian is an advantage for local integration.

Required Experience and Skills

• 5+ years of technical assistance, field experience or engineering on Labellers products.
• Experience in assembly and testing of complex machinery or field and service activities or technical assistance would be an advantage.
• Rollfed knowledge is a must; Cold Glue, Adhesive/PSL and Hot Melt will be a plus.
• Rigorous, dynamic, organized, proactive, ability to work autonomously.
• Availability to travel up to 75 %.
• SAP knowledge will be a plus.
• Knowledge of Sidel Labellers products (SSC / stand‑alone) and process will be a plus.
• Excellent reporting capability is a must.
• Strong verbal and written communication skills.
• Attitude to problem solving (troubleshooting and RCA) and customer oriented.
• Good interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.).

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Machinery Manufacturing

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