Sport Hospitality Operations Manager

CPM Italy · Milano, Lombardia, Italia · · 50€ - 70€

Descrizione dell'offerta

WHY YOU’LL LOVE THIS JOB

Do you thrive under pressure in a fast-paced, international environment? Are you autonomous, self-motivated, and excel at working remotely without daily supervision? Do you have a passion for sports events and dream of being part of the Olympic Games? Are you rigorous, detail-oriented, and responsible? If so, this is the perfect opportunity for you!

YOUR IMPACT

As part of our team, you will play a critical role in supporting the Hospitality program and event operations for a Top Olympic & Paralympic sponsor. You will report to the Account Director.

Planning Phase :

  • Support the coordination of hospitality program development across transportation, procurement, food & beverage, staffing, and special events.
  • Manage all aspects of local supplier engagement, contract negotiation, and payment processing, ensuring compliance with Italian regulations and client requirements
  • Oversee the logistics for staff accommodations (room blocks, housekeeping, general Q&A), staff office identification, contracting and setup (floorplans, furniture), and on-the-ground staff equipment needs (radios, etc.)
  • Accommodations planning (rooming lists, room drops, housekeeping, check-in / out, incidentals / billing, BEOs)
  • Hotel food and beverage planning and on-site troubleshooting
  • Hospitality lounge operations planning
  • Support the Account Director in conducting staff interviews, hiring, onboarding, orientation, customer service training and standard setting, scheduling, and on-site troubleshooting
  • Shipping coordination, as required
  • Site inspection planning and execution
  • Assist in the development of operational plans, timelines, and schedules to ensure seamless event execution.
  • Liaise with internal stakeholders and external partners to align objectives and ensure all logistical needs are met.

Games-Time Responsibilities :

  • Serve as the liaison with suppliers, venues, and clients to guarantee smooth operations.
  • Be present onsite at Key program locations (hospitality lounge, restaurants, cultural activities, sport events) to oversee execution, troubleshoot issues, and ensure a high-quality guest experience.
  • Support the onboarding, training, and management of local hospitality staff to maintain service excellence.

    • YOUR EXPERIENCE

  • 3-5 years of experience working in large-scale international events (sports events, congresses, festivals, or similar).
  • Proven project management skills, with the ability to meet deadlines, anticipate needs, and manage multiple priorities effectively.
  • Strong proficiency in Microsoft Excel, with the ability to analyze data and manage large datasets efficiently.
  • Demonstrated experience in managing event logistics, coordinating with suppliers, and overseeing staff onsite.
  • Fluent in Italian and English, both written and spoken.
  • Familiarity with Milan.
  • Strong problem-solving skills, with the ability to remain calm under pressure and adapt to changing circumstances

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