Sales Support Analyst

Job Title

Sales Support Analyst – Categorie Protette (L. 68/99)

About Us

We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond.

More than 98,000 employees over 120 countries already started their SLB journeys. Start yours now!

If you would like to know more, please visit our website at

Location

Milan, Italy

Job Summary

The candidate will support the account management team in the region by owning all the administrative and transactional tasks required with in the sales lifecycle. In addition, the Sales Support Analyst manages and maintain existing software licenses and new business and supports sales organization with timely access to business systems, integrity of S&C data, and ensures adoption / utilization of associated digital platforms. The person is responsible for business systems and is accountable for data quality checks and identifying positive and/or negative trends. Also supporting sales end-users' adoption of key processes and digital platforms, and for validating internally captured data and 3rd party reported information. The Sales Operations Analyst is the point of contact for feedback and queries for frontline sales, including those received via InTouch, and improves S&C data accuracy and integrity in general.

Responsibilities

• Software Licensing Management: Administer and maintain software licenses (sales, SaaS, rentals, evaluations, and university licenses) and track them monthly across the CEE region.
• Client and Account Support: Support Account Managers with renewals, maintenance quotes, C4C/SeaColt opportunities, and documentation flow toward the Invoice Administrator.
• Tender & Portal Coordination: Manage clients' tender portals and lead the qualification process for SLB local entities.
• Contracting & Review Process: Collaborate with Legal, Tax, and Finance teams to review quotations, request legal signatures, and handle contract compliance.
• Order & Revenue Operations: Process and release orders in SeaColt, CRM, and SAP; generate CME entries; manage revenue transfers; and update the Deferred Revenue Tracking File.
• Billing & Invoicing Activities: Collect backup documentation, validate purchase orders, request invoices in fiscal books, and dispatch invoices to clients (email, courier).
• Receivables Follow-up & Collaboration: Follow up on outstanding collections and work closely with support teams to ensure accuracy and timeliness in the licensing-to-invoicing cycle.

Qualifications

• Position is reserved for candidates belonging to the protected categories as per Italian Law 68/99.
• Proven work experience as a Sales administrator in a Software Company
• Hands on experience with Siebel CRM software and MS Office (MS Excel in particular).
• Other Sales Systems but not limited: SeaCOLT, SAP (mandatory), C4C and Lawson
• Understanding of sales performance metrics and excellent organizational
• Certification in Marketing, Sales or relevant field is a plus.
• English Fluent Speaker.

Preferred Skills

• Strong interpersonal skills to communicate clearly and confidently.
• Be able to choose and initiate action.
• Be passionate about learning and research.
• Be eager to deliver results and meet demands.
• Remain positive during pressures, setbacks, and fast-paced environments.

If this role is of interest to you and you are eager to learn more then we strongly encourage you to apply. We can then discuss how you will help shape and grow SLB moving forward

Why should you join us

• Dynamic work environments

The strength of our culture means you’ll work in a fast-paced, supportive work environment. We offer hybrid working with a combination of on-site & home working days to achieve the right work-life balance and allotted time for participating in volunteering and sustainability efforts.

• Developing future leaders

Become part of a community where your potential to lead is nurtured from the start. Joining us opens doors to leadership opportunities within our organization and across the broader industry, as evidenced by over 90% of our executive team who began their careers with us.

• Borderless careers

Our career-building approach means you’ll have dedicated systems and an open, honest dialogue with managers and HR, helping you develop your career with potential opportunities across regions, functions and businesses.

• Women in STEM

Diversity is a key part of our success, and we have focused on gender balance for nearly 25 years. We are dedicated to nurturing and developing female talent both locally and globally. To support this goal, SLB has several initiatives, including mentorship programs, volunteering opportunities, and company-wide webinars, all aimed at helping women succeed.

• Industry-Leading Equipment

Engage with cutting-edge technology positioned at the forefront of the industry, contributing to pioneering advancements.

Certifications and Awards

• We are proudly recognized as a disability-confident, committed level employer.
• The Disability Equality Index awarded us the title of "Best Place to Work for Disability Inclusion" in 2023.
• Proud members of Business Disability Inn and the Valuable 500 initiative.
• Proudly ranked 4.3 out of 5 on Glassdoor for Equality, Diversity and Inclusion.
• Proudly ranked 4.1 out of 5 on Glassdoor for overall employee benefits.
• Proudly ranked 4.2 out of 5 overall on Indeed.

Still want to know more about SLB?

Why not follow some of these useful links below to learn more about us directly from some of our employees?

• Our People - hear our stories
• Our Stories - women in STEM

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. #SLB