Information Technology Specialist
Descrizione dell'offerta
Job Summary
The IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations.
Key Responsibilities
- Provide first-line and second-line technical support for desktops, laptops, printers, mobile devices, and related peripherals.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard business applications.
- Manage and support user accounts, permissions, and passwords through Active Directory, Microsoft 365, or equivalent systems.
- Respond to and resolve incidents logged via ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Maintain and update IT asset inventory (hardware/software tracking).
- Ensure system updates, antivirus, and patches are regularly applied.
- Support network connectivity issues , including Wi-Fi, VPN, and LAN/WAN troubleshooting.
- Assist in hardware setup, imaging, and deployment for new employees.
- Provide remote desktop support for offsite or hybrid users.
- Document procedures, incident resolutions, and user guides.
- Collaborate with other IT teams for escalations and project support .
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology , or a related field (or equivalent experience).
- 1–3 years of experience in desktop or technical support roles.
- Strong knowledge of Windows 10/11, macOS, Microsoft Office 365 , and common business applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory, Group Policy , and remote management tools.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate , or equivalent.
- Experience with ITIL service management processes.
- Familiarity with endpoint management tools (e.g., SCCM, Intune, JAMF).