Field Service Engineer - Italy (Verona)
Descrizione dell'offerta
Field Service Engineer - Italy (Verona)
Join the Field Service Engineer role at Sungrow Europe .
Your mission
- Take ownership of dispatched customer issues.
- Support resources dispatched onsite by RFM during commissioning and on site services.
- Support the RFM/PjM during commissioning and site acceptance services.
- Deliver support and contribute service solutions for our customers.
- Perform all on site installation, commissioning, repair, maintenance and test tasks as well as upgrades or rework activities.
- Follow operational procedures, processes and practices as defined, documented and consistently applied.
- Follow the applicable health and Safety instructions and regulations.
- Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
- Support Europe Service Management by feeding back frequent and analytical service reports with each job and making suggestions for corrective activities.
- Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on site services.
- Participate in the claim management and RMA process.
- Take care of service tools by ensuring an appropriate calibration process.
- Take over randomly on call duties, partly on weekends and nights.
Your profile
- Education as Electrical technician or Engineer (knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.).
- Italian & English language skills at least at B2 level.
- Experience with Battery Storage solutions is beneficial.
- Experience dealing with customers in critical situations.
- Driving license is extremely important for the job.
- H&S training to access construction sites with electrical specific training.
- Willing to work on call duty and to travel (60%).
Why us?
- Bonus payments: smart KPIs with a nice end‑of‑year bonus.
- A multinational team with European and trans‑European exchange.
- Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions.
- Technical and commercial training in our headquarter in Germany and visits to the big R&D facility in China.
About Us
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 870+ GW of clean power presently installed worldwide, we are on the road to success! Founded in 1997, Sungrow is a leader in the R&D of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Other
Industries
- Oil and Gas