Account Manager Mid Market

💼 Azienda: Trace One
📍 Luogo di Lavoro: Milano, Lombardia, Italia
🕒 Data Annuncio: 06-05-2025

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About Trace One

Trace One is a global leader in PLM and compliance solutions dedicated to retailers and manufacturers of Consumer Goods (CG). With over 30 years of industry expertise, we provide innovative and scalable solutions that support the entire lifecycle of product manufacturing, enabling our clients to thrive in new markets. Serving more than 9,000 brands worldwide, Trace One is committed to excellence in every aspect of our business, including solutions, standardization and data access, customer success, and social and environmental responsibility.

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Context:

The Account Manager is responsible for handling the most important client accounts in a company, post-sale role. He/She will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

The Account Manager drives the sales process, he/she identifies and implements key sales strategies to approach and close contracts with existing customers and their subsidiaries. He/she ensures a long-term relationship is maintained and create sales opportunities.

The position requires regular travel in EU

Responsibilities:

• Developing trusted relationships with a portfolio of major clients
• Developing a thorough understanding of the client’s objectives, their organization, their personnel
• Identifying and influencing customer’s key decision makers
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Working with different teams and presenting your product offering at events such as conferences, seminars, etc.
• Developing relationships with external companies and partners to find sales synergies
• Ensuring accurate reporting and managing relevant key information on a weekly basis using the CRM solution
• Preparing and presenting follow-up reports and forecasts to internal and external stakeholders using key account metrics
• Working with the Support, Product & Professional Services department to to ensure the best customer experience.

Key skills and requirements:

• 2 years of experience in selling software in a Web, SAAS, Cloud environment, you know how subscriptions work and how a recurring business model works
• Ideally, you have experience in the Chemical, Cosmetic, food products or Product Label/MDD sector
• Deep knowledge of sales methodologies (Solution Selling, SPIN, Miller Heiman or equivalent approach...)
• Able to multitask, prioritize, and manage time efficiently
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• Proficient in English, both in written and verbal communication
• Native level Italian speaker

What can you expect from us?

Space and encouragement to suggest ideas and solutions

International and multicultural environment

⬆️Interesting internal growth

Soft skill training

Internal Academy which is enriched day by day

‍Unlimited LinkedIn Learning account

Amazing events from our Happiness Committee

The Trace One group is an equal opportunities employer.

If you recognize yourself in this offer, don't hesitate any longer and send us your application!

How to apply

Applications may be submitted via LinkedIn (please include your CV).

A competitive market salary will be offered to the successful candidate.

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